The two words leaders should fear most that cause employee disengagement

learned helplessness employee engagement shocked dogs teach us an important lesson

Learned helplessness. What comes to mind when you hear that phrase? Probably nothing good. The phrase comes from studies by psychology researcher Martin Seligman. His studies showed that animals (including humans) were susceptible to giving up all hope when put in an environment where negative outcomes were beyond their control. Electric shocks and losing hope. […]

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Questions to ask a CEO to ensure a healthy company culture

questions to ask a ceo - drucker knows

“Do you have good, leading indicators of culture?” I was emailing with an investor recently discussing how so many have written about the value of culture, yet it often goes un-discussed by boards until there are Uber-level problems. They told me the only indicator they had was to watch for turnover. Unfortunately, by the time […]

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To be a Good Manager, Always Start with Yourself

John C Maxwell knows you need to embrace failing

There are many skills and concepts to master to be a good manager. Management is a career change, not just a promotion, after all.  It takes years to master many of them. However, there is one skill, one approach, that is the best place to start: Self-awareness. To be a Good Manager, Always Start with […]

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5 Questions to ask an interviewer to ensure you work for a good manager

questions to ask an interviewer - john wooden knows what a great leader does

“Ugh…I should have never taken this job.” No one wants that feeling, but it happens all too often. You had high hopes when you interviewed and then accepted your job, but now it’s proving to be miserable. When you take a job, you’re unfortunately locked in. While the company can generally fire or lay you […]

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Case Study: How IT Assurance Invests in Preventative Management

“An ounce of prevention is worth a pound of cure.” Zac Cramer is the CEO of IT Assurance, a Portland, Oregon based IT consultancy. His managers had a system for managing their teams performance and growth, but he lacked a way to measure the ongoing effectiveness of his managers. The Problem: Measuring the effectiveness of […]

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21 Military Leader Quotes any Manager can learn from

military leader quotes

“It doesn’t take a hero to order men into battle. It takes a hero to be one of those men who goes into battle.” – General Norman Schwarzkopf, U.S. Army With Memorial Day this weekend in America, we honor those who have died serving in our military. The crucible of war and battle is a […]

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47 Skip Level Meeting Questions to Improve Your Managers and Engage Your Employees

the skip level meeting one on one is an essential time to ask questions of your team to learn and build relationships and lead

“The difference between mere management and leadership is communication.” – Winston Churchill As Winston Churchill captures well, good communication is central to success as a leader. When your organization grows to have layers between you and other team members, the skip level meeting becomes one of your best tools for effective communication. We recently took […]

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