The Quantified Value of 1:1 Meetings and How to Make the Most of Them

by Jason Evanish, CEO Get Lighthouse, Inc.

Are you new to 1:1 meetings? Or are you already a fan and advocate?

Whether you're new to 1:1 meetings or are looking for a resource to help you make a case for others to have one on ones, this is the post for you.

It's hard to put a real value on soft skills. Yet, any good leader knows how important they are. Effective 1:1 meetings are the king of soft skills development.

At Lighthouse, we've been helping managers and their teams start and have better one on ones for over 8 years now. Over and over again we've seen how these meetings help managers and their teams.

If you've ever wished you had concrete evidence, and some real numbers, to prove that feeling you may have on the value of 1:1 meetings, then this is the post for you. And if you're a skeptic, this may help you see how you can quantify a soft skill's value in a way you can appreciate.

Table of Contents

1:1 meetings should be a religion for every company

What is a 1:1 meeting?

For those new to 1:1 meetings, let's start with a quick summary: 

A 1:1 meeting (also known as a "1-1", "1-on-1", or "one on one") is a meeting between a manager and an employee who reports to them. 

As opposed to a typical group meeting where the purpose is status reports or to talk strategy, the purpose of a 1 on 1 meeting is to build rapport, coach, and give and gather feedback, all focused on the team member. 

It's a personal space where that employee can open up about issues that might be holding them back and get help from you, their manager, to develop their professional skills.

If you've never run a 1 on 1 meeting before and you're interested in fast-tracking your path to having high-value, effective 1 on 1 meetings with employees, pick up our "Do's and Don'ts" 1-sheet:

Get Your 1 on 1 Dos & Don'ts guide: A simple resource to help you make the most of your 1:1s

do's and don't for effective 1 on 1s

Yet, even if you know the basics of the meeting, it does not mean you understand why they work so well, or can explain the value to someone else. Let's take a look at some of the research that answers those questions for you.

1:1 meetings have a huge ROI which Andy Grove knows

Part 1: The Quantified Value of Having 1:1 Meetings with Your Team

In a survey in the Harvard Business Review, executives of large organizations estimated that soft skills issues were costing them over $144,500 every day. Meanwhile, Gallup has found that 70% of the variance in employee engagement is caused by a person's manager.

1:1 meetings between managers and their team members can't solve all your problems. However, they can lead to improvement across a variety of common issues, including:

  • Poor communication
  • Lack of feedback
  • Career growth and development stalling
  • Unclear purpose of work
  • Lack of trust and confidence in their manager
  • Bottled up frustrations
  • Interpersonal and inter-team conflicts

This is why understanding the value of 1:1 meetings is so important. Getting started with them is often the biggest hurdle. Then, once you start having them, you realize how helpful they are to fix so many common problems.

Here's some of the best data we've seen on the value of 1:1 meetings...

1:1 meetings are valuable at fortune 100 companies according to microsoft

1) Employees of managers who don't have 1:1 meetings are 4 times as likely to be disengaged.

In a detailed study inside 2 Fortune 100 companies, the Microsoft Workplace Analytics team found some stark contrasts between teams with and without 1:1 meetings.

As reported in Harvard Business Review, they found:

"Perhaps unsurprisingly, employees who got little to no one-on-one time with their manager were more likely to be disengaged. On the flip side, those who get twice the number of one-on-ones with their manager relative to their peers are 67% less likely to be disengaged."

As they dug deeper into their data, it became even more clear:

"And what happens when a manager doesn't meet with employees one-on-one at all?

Employees in this situation are four times as likely to be disengaged as individual contributors as a whole, and are two times as likely to view leadership more unfavorably compared to those who meet with their managers regularly."

So not only does a lack of 1:1 meetings cause disengagement, it also makes employees think all of your company's leaders are poor.

1:1 meetings were super valuable to adobe and ge

2) 1:1 Meetings can offer huge boosts to retention and productivity.

Adobe and GE have both previously made a lot of noise in the press about their moves to get rid of performance reviews. When they did, they switched to having their managers do frequent 1 on 1 meetings instead (typically meeting every 2 weeks).

The impact was significant in both cases:

You can keep your performance reviews and still get the same benefits from 1 to 1 meetings. In fact, reviews and 1:1 meetings go together quite well as we've previously covered on the Lighthouse blog here.

Regardless of whether you keep your reviews, we see with this data, 2 large, well-known companies learned the benefits of these meetings in powerful (and profitable) ways.

gallup knows how important 1:1 meetings are

3) Employees who do have regular 1:1 meetings with their managers are 3 times more likely to be engaged.

Gallup, the king of employee engagement reports, also has strong opinions on the value of 1:1 meetings. In their research across millions of employees, they found the difference in engagement for those having 1:1 meetings versus not was massive:

"On average, only 15% of employees who work for a manager who does not meet with them regularly are engaged; managers who regularly meet with their employees almost tripled that level of engagement."

Can you afford to have only 1 or 2 people on your team engaged? Look at what those engaged employees do better than disengaged staff:

1:1 meetings impact employee engagement

Who wouldn't want 20% more productivity and profitability along with lower turnover, reduced surprise days off, and half as many safety issues? Some managers are crazy for not having 1 on 1 meetings that could bring all these benefits. Hopefully, you're one of the smart managers that does.

1:1 meetings have a high roi for managers

4) 1:1 meetings can help reduce turnover

We've talked about it many times on the Lighthouse blog: people leave managers, not companies.  Your actions (or lack of action) impact the morale, motivation, and likelihood of turnover on your team. The data is overwhelming:

Salary.com

Research from Salary.com shows that 23% of employees look for a new job every single day. The same research also showed the majority of those searching cite having a "poor manager” or "poor relationship with manager” as their reason.

Gallup

Once again, we can turn to Gallup for statistically significant data from their massive surveys they run across America. What they found in 2022 is that, "Low engagement teams typically endure turnover rates that are 18% to 43% higher than highly engaged teams."

effective 1:1 meetings can help managers avoid turnover as gallup shows us

Given we know managers account for most of the reason someone is engaged or not at work, it's on a manager to use their 1 on 1s to uncover and fix issues related to their team being disengaged and considering leaving.

Hogan Assessments

Research by Hogan Assessments showed that 75% of employees considered their direct boss to be "the worst part of their job.”

Finally, in another survey of 1,000 American employees conducted by Michelle McQuaid, 65% of respondents indicated they'd take a new boss over a pay raise.  

Clearly, there are problems with a lot of managers. And we know from the stats from Gallup's and Microsoft's studies, that one of the biggest reasons for turnover, disengagement, and negative outlook on leadership is a lack of 1:1 meetings.

Want better 1:1s with your team? Learn how two leaders used Lighthouse to bring out the best in their teams:

effective 1:1 meetings includes watching out for burnout

5) Employees who don't have regular 1:1s with their managers are more prone to burnout

According to Gallup’s 2022 State of the Global Workplace report, stress in the workplace has reached an all-time global high. Gallup’s latest research on workplace wellness has produced some worrying results – 1 in every 2 US employee reports having experienced stress during a workday.

negative emotions in the workplace

Unchecked and unmanaged work-related stress can quickly slip into burnout – as of 2019 officially recognized by WHO as an “occupational phenomenon”. 

While it’s not considered a medical condition, burnout manifests itself through  a variety of psychological and physical symptoms, such as a rapid decrease in confidence, social isolation, loss of sleep and even irregular heart rate, headaches, and stomach aches.

Some of these symptoms can, of course, be treated individually. But one of the best ways to combat workplace stress and burnout overall is responsible and proactive management, argues Mental Health America’s Mind the Workplace 2021 Report. 

As MHA states, supervisors have a responsibility to monitor and address burnout before it becomes critical. The organization’s study – unsurprisingly – discovered a strong correlation (r=0.692) between having the opportunity to talk with a supervisor about managing stress and having a healthy work environment. And what better time to check in on people’s potential burnout than the private, dedicated time of a 1 on 1?

Sadly, MHA’s report has also shown that the majority of people don’t get this opportunity:

the majority of people don't have regular supervisor check-ins

Without regular 1:1s, employees can easily slip into bad habits, disengagement, and increased risk of burnout. You won’t know if you don’t ask, and you need a dedicated time to talk about it because projects, life circumstances, and workloads all change regularly.

If you're worried about some of your team burning out, learn more about how to help your employees avoid burnout, as well as specific questions you can ask your team about burnout here.

1:1 meetings are crucial

6) Experienced leaders swear by the value and importance of 1 on 1 meetings

The evidence for the value of 1:1 meetings is not just a collection of numbers or stories from random managers. Some of the most respected entrepreneurs, CEOs, and investors swear by them as well.

Ben Horowitz, pictured above, was actually willing to fire a senior leader for not having 1:1 meetings as recalled in his book, The Hard Thing About Hard Things, and in this blog post.

From a CEO's perspective he emphasizes how critical these meetings are. He strongly believes they need to be baked into a company's culture, as the quote above continues on to emphasize how you prevent your company from becoming a "bad place to work":

"...one-on-ones provide an excellent mechanism for information and ideas to flow up the organization and should be part of your design."

Horowitz is in good company. Here are some of the many leaders that agree with him and have written about it:

Across industries and eras, it's clear that good management includes good, regular 1:1 meetings. Too often, these meetings are missed, which is why so many great leaders evangelize their importance.

it's important to know the value of 1:1 meetings but that's only half the battle

Part 2: How to make the most of your 1:1 meetings

Now, hopefully you're convinced how important these meetings are, or you have the information you need to convince others. However, as GI Joe used to say, "knowing is half the battle."

The other half is actually doing the right things.

Setting aside time to start meeting regularly with your team is a great start. However, what you do with that time is just as important. It's why we built Lighthouse to help managers like you.

If you need help getting started, or want to help someone else do so, these links below are a few good places to get started:

1) Tips for starting brand new

If you're brand new to 1:1 meetings, then you need to take a few key steps to start them well. These links will help you start on the right foot:

Beth Comstock on leaders becoming coaches and having more effective 1:1 meetings

2) Tips for improving existing or inconsistent 1:1s

Maybe you tried 1:1 meetings in the past, or have them currently, but don't get a lot of value out of them. This is all too common. To turn them around, try some of these approaches:

Skip level 1:1 meetings for senior leaders

3) Tips for effective 1:1 meetings for advanced leaders

If you keep your 1:1 meetings religiously and your team looks forward to them, then these tips are for you. These are what other advanced leaders are doing that can expand and improve both the quality of your 1 on 1 meetings and performance of your team:

Melanie knows the value of curiosity and how it relates to more effective 1:1 meetings

4) Tips for all levels: Use the right questions

Having the right questions on hand during your 1:1 meetings is so important, we needed to make them their own point. With the right question, you can:

  • Unearth the real issue hiding behind excuses and surface level issues
  • Build rapport, establish trust, and create psychological safety
  • Identify your employee's goals and dreams, and
  • Give and receive valuable feedback.

And that's just the beginning. The right question can help you discover valuable information or guide the conversation. Use them for what they are: one of your most valuable tools during your 1 on 1 meetings.

Ben Horowitz on having a 1:1 agenda and directing their regular 1:1 meetings

5) Final tip: Use an effective 1:1 meeting agenda

You may have been doing 1:1s for a while or you may have just started. Either way, if you want to make the most of your 1 on 1 meetings, you need to create a great 1:1 meeting agenda ahead of time.

That's because a 1:1 agenda will help guide your meeting and make sure you get the most from it, as opposed to going into it aimless and hoping for the best. Otherwise, without some prep and organization, you're just wasting you and your team member's time.

Further reading

Want to dive into more helpful guides like this one?

The Lighthouse blog has a comprehensive collection of useful content designed to help you make the most of your 1:1 meetings, and become a great senior manager.

Here are a few guides we suggest reading next:

If you're more in a listening mood, check out our latest podcast episode on how to smoothly guide your team members through a 1:1 and understand how they're doing.

You can also listen to it via the embedded link here:

Are you and your managers wasting their 1 on 1s?

There is no greater investment to make in your team than having 1 on 1s. Yet, done poorly they’re a huge waste of time. 

That’s why we made the 1 on 1 Master Class. You and your fellow managers learn step by step how to supercharge these meetings to motivate your teams, fix problems, coach your people, and much more. 

You can learn how Lighthouse Lessons can help your leaders like we helped SeedBox Technologies by signing up here.

Testimonial 7 christine 1:1 meetings,1:1 meeting,effective 1:1s,effective 1:1,effective 1:1 meetings,1 on 1 meeting

What is a 1 to 1 meeting?

A 1 to 1 meeting is a dedicated time where you meet with each of your team members to discuss important topics that matter to them and help them be better at work including:

  • What issues or challenges they might be having
  • Their career growth and opportunities for advancement
  • Getting their feedback, and giving feedback and coaching to them
  • Getting buy in for important changes
  • Building rapport and maintaining a strong working relationship

Learn more about these meetings from how to start them to making the most of them over time with our comprehensive guide to 1 on 1s here.

What do you discuss in a first 1:1 meeting?

1:1 meetings are an opportunity to cover a number of topics, from feedback (giving and receiving) to career goals, as well as getting buy in for key changes. However, in your first few 1 1 meetings it’s important to work on building rapport with your employee. 

The better rapport you have with them the more willing they’ll be to open up and honest, as well as being more receptive to your feedback for them.

For more help starting 1:1s, check out our guide to how to start your 1 1s here.

What is a 1 on 1 meeting called?

Ben Horowitz on having a 1:1 agenda and directing their regular 1:1s

Regular check-ins between a manager and an employee who reports to them are called 1 on 1 meetings (also known as a "1-1", „1:1“, "1-on-1", or "one on one").

As opposed to a typical group meeting where the purpose is status reports or to talk strategy, the purpose of a 1 on 1 meeting is to build rapport, coach, and give and gather feedback, all focused on the team member. 

It's a personal space where that employee can open up about issues that might be holding them back and get help from you, their manager, to develop their professional skills.

How do you conduct a 1 on 1 meeting?

Ben Horowitz on having a 1:1 agenda and directing their regular 1:1s

While there is no one-size-fits-all way to conduct a 1 on 1, we recommend following these simple steps:

  1. Schedule a recurring meeting with your direct reports: Ideally you set aside at least 30 minutes, but 60 is even better (you can always end early).
  2. Build a meeting agenda: Plan out what needs to be discussed ahead of the meeting. Ask good questions, get & give feedback, talk about their careers, and see how they're doing.
  3. Discuss key issues during the meeting: An actionable 1:1 is focused on the employees key areas of concern. 
  4. Send a follow up of key action items after the meeting.

Why are one to one meetings important?

Ben Horowitz on having a 1:1 agenda and directing their regular 1:1s

Regular one to one meetings between managers and their team members are essential because they drive engagement, boost morale, prevent turnover, and much more.

And we have the data to prove it.

And if you're wondering how a meeting could be that valuable, recognize that your one to one meetings are an opportunity to do all of the following:

  • Improve communication
  • Give more & better feedback
  • Talk about team member career growth and development 
  • Make clear the value and purpose of their work
  • Strengthen trust and confidence in you
  • Resolve and hear out any of their frustrations
  • Address interpersonal and inter-team conflicts

This is why understanding the value of one to one meetings is so important. Learn more about their value, and how to make them great here.

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Jason Evanish

Jason Evanish

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As the founder and CEO of Get Lighthouse, Inc, Jason and the Lighthouse team have helped managers grow their leadership skills in dozens of countries around the world. They’ve worked with a variety of companies from non-profits to high growth startups, and government organizations to well known, publicly traded companies. Jason has also been featured in publications including NPR, the Wall Street Journal, and Fast Company.

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