3 Steps to Give Feedback: The Prepare - Listen - Act Model

by Jason Evanish, CEO Get Lighthouse, Inc.

How do you give feedback that makes a difference? How do you improve your team so that they make real changes, instead of getting defensive when you bring feedback?

Give Feedback that Makes a Difference

In this episode of our podcast, Creating High Performing Teams, we talk about one of our favorite approaches to giving feedback when you need to improve something your team member has been repeatedly coming up short on. 

Be sure to check out our further reading for a text guide to what we discuss as well as even more ways to give feedback in addition to this tried and true approach. 

Listen to the episode on how to give feedback on:

Show Notes:

  • Prepare - Listen - Act is the model: Read more about it here
  • Key actions for you to take today:
    1.  Identify a team member who you wish performed better and apply the model:
      1. Prepare: Take time to think about their recent issues and the importance of them. Identify patterns across them, and the best examples you’ll then share with them. 
      2. Listen: Start their 1 on 1 by asking how they’re doing and hearing about any issues they may have. They could change your approach of the most important problem to solve with them.
      3. Act: All the talk in the world doesn’t matter if they do not make changes. Document what needs done, set clear next steps, and then check in next time you meet (ideally in weekly 1 on 1s).
Jason Evanish

Jason Evanish

As the founder and CEO of Get Lighthouse, Inc, Jason and the Lighthouse team have helped managers grow their leadership skills in dozens of countries around the world. They’ve worked with a variety of companies from non-profits to high growth startups, and government organizations to well known, publicly traded companies. Jason has also been featured in publications including NPR, the Wall Street Journal, and Fast Company.

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