How do I look good to my boss? How do I stay on the same page as them?
What do I do to avoid unwanted surprises with my manager? What are the best approaches to managing up well?
These are common questions mid-level leaders and individual contributors alike ask themselves when they start working on a new team.
Unfortunately, despite this being a common challenge, there’s not a lot written about the subject of managing up. Since our mission is to help people be more successful at work and on their teams, we’re here to help.
Expert Advice for Managing Up at Work
We asked a number of leaders in the Lighthouse network for their advice on managing up, and below is some of the best advice we heard.
Special thanks to Mark C. Crowley, Beth Armknecht Miller, and Oren Ellenbogen for their contributions. They come from variety of backgrounds as leaders experienced in tech, finance, and professional services around the world.
How to start on the right foot managing up
The best way to avoid problems with your manager is to not create them in the first place. When you can’t do that, the next best thing is to fix problems when they’re small.
Mark C Crowley, a leadership speaker, consultant, and author of Lead From The Heart: Transformational Leadership For The 21st Century, was a caring leader in the typically ruthless finance industry. Here’s what he told his team when they started:
“It really serves no good purpose to keep people in the dark when it comes to knowing how to successfully manage up to your boss. So I’m intentionally an open book.
People who’ve ever worked for me know that I’m happiest when the communication I receive is direct & concise, but also anticipates the kinds of questions I’m likely to ask.
While I want my direct reports to solve problems, I also don’t like surprises. So I’m very pleased when someone lets me know trouble may be brewing even when they think they have it under control. That advance notice gives me extra time to ponder solutions should I later need to be involved.”
Whether by email, call, or 1 on 1, direct communication was the best way for Mark’s teams to manage up to him.
While many managers may appreciate that, not everyone has the same communication style.
Walk a mile in your manager’s shoes
Beth Armknecht Miller, a leadership coach and Vistage Chair based in Atlanta, Georgia, has some great tips for thinking about your manager’s communication and management style:
“Over the years, I have had the opportunity to coach many rising stars on their relationship with their manager, which is often the most critical thing to their success in an organization.
Here’s what I tell them:
1) Know your boss’s priorities and goals. When you know his/her priorities, you can tailor the information you share during meetings and conversations with them. And when you are able to assist your manager in accomplishing his/her goals, you are demonstrating you are dependable and take initiative; two highly coveted traits managers look for in their employees.
2) Anticipate the needs of your manager. The more you anticipate the needs and demonstrate your understanding of them, the more confidence and influence you will build with your manager.
3) Talk like your manager. Use the language and terms that he or she often uses and focus on the topics that are most important to him/her.”
And how do you get to know their priorities, needs, and language they use? By spending time with them.
However, walking in your manager’s shoes is just one part of successfully managing up. It’s also important that you get what you need.
How to manage up to get the support you need
“The other side of “Managing Up” is to bring me closer to their day to day challenges, and share the risks and opportunities as they see them. Without this information, I cannot apply my technical intuition when judging risk, show empathy, nor protect the team when needed.
Some of the questions I like to ask are:
- What are the biggest risks you see on your team, and how do you currently mitigate them?
- Who’s doing brilliant work? Are they aware of it?
- Who’s struggling? What are you doing to help them?
This is a great way for them to bring relevant bottom → up context that I’m likely lacking.
We usually talk about it in-depth during our 1:1, and my homework as their manager is to think of ways to help them increase their leadership capacity.”
Even if your manager doesn’t ask you these questions, you can ask yourself them. Then, present the answers to your boss in your 1 on 1 for feedback.
Need help convincing your boss to start 1 on 1s with you, this post can help you make the case.
Managing up when you have a difficult relationship with your boss.
Unfortunately, not all managers are great. As we’ve covered many times on the Lighthouse blog, the statistics show the majority of us have bad bosses.
So while starting on the right foot, and communicating openly can work when you have a great boss, you need different approaches if you have a difficult one.
Because of this challenge, we also asked our experts what to do in this situation, too.
Mark C Crowley encourages you to put on your detective hat:
“Unfortunately, not all bosses are as forthcoming as how I’ve chosen to be, and that just means that you, as their employee, are on the hook for figuring out what behaviors please and displease them. If you want to receive good performance reviews, good raises and opportunities to grow in your career, mastering the “managing up” process is essential.
My best advice is to do some sleuthing. Ask your colleagues to individually share examples of things they’ve done to successfully meet your boss’s needs in the past. You’ll quickly see there are many common denominators – and these practices are the ones you’ll want to consistently provide.
When you feel like you have solid footing with your boss, you can and should ask them directly: “What are some things I could do better or differently to help you succeed even more?”
Avoid the most common pitfalls of managing up
Meanwhile, Beth Miller gives you some tips for avoiding the pitfalls that can further damage a difficult relationship with your manager:
“Don’t bring any surprises to your manager. No manager likes surprises, especially the negative ones. Keep your manager updated with current news that is significant to his or her success.
Understand your manager’s strengths and weaknesses. Why is this so important? Because you want to be able to close the gap of his/her weaknesses, and leverage and learn from his/her strengths. It will also help you to anticipate how he/she will act in certain situations. For instance, if they are highly goal driven and you bring him a roadblock to accomplishing a goal, he will want to know when and how you will get around it.
Offer solutions. Managers don’t want to hear all the problems you have. Rather, they want to hear the various solutions you can offer to a problem. Notice that I recommend “various solutions.” It is important that you have your own opinion on which one would be the best alternative. This demonstrates that you have carefully thought through the situation, and didn’t jump to your first idea.
Whatever the challenge you are having with your boss, make sure you keep communications open. If they are a true leader they will appreciate you making the effort to reinforce and strengthen your relationship.”
Ask them the right questions
Finally, Oren Ellenbogen reminds us that how you approach managing up can make all the difference:
“I’d focus a good portion of my time around alignment with their concerns. And since often issues managing up stem from a lack of time available with your boss, I’d work to reduce the time I need to share my concerns.
To accomplish this, ask them questions such as:
- Where do you spend most of your time these days?
- What are you trying to achieve there?
- Is there a way you’re trying to measure progress or success? (If so – Why did you pick these metrics?)
You won’t be able to bring them closer to your challenges, but it would feel to them that your grasp of reality is similar to theirs, and you’re “focused on the right things.”
Most importantly, keep it in writing. It can be extremely useful in situations where they have limited time, as they can always read it and respond offline, in an asynchronous manner.
“Managing Up” here would mostly allow you the space you need in order to promote your ideas and vision as you’ll be able to speak in their language.”
Additional tips for managing up at work
The tips above aren’t the only thing you can do to better manage up with your boss.
We’ve talked a lot about managing up on the Lighthouse blog, so check out these additional tips to take your managing up efforts further:
1) Develop empathy for your manager
It’s easy to forget that your boss is a person, too.
We often think of our bosses as authority figures we need to put on a good face for. However, while there are some bad apples, most bosses are trying their best to help support you.
They can’t do it alone, though, and being a manager can be a very isolating job.
The first thing you can do beyond the tactics we’ve shared above is to develop empathy for your manager.
Empathy is typically defined as, “the ability to understand and share the feelings of another.” This means seeing the world through their eyes and understanding how they may be feeling.
We talked earlier about getting into their head to learn their goals and priorities, but take it a step further and learn about them as a person. Ask yourself:
- What is their workday like?
- What are they worried about?
- What is overwhelming them right now?
- What could they use help with?
If every time you talk to your manager it seems like all they’re focused on is whatever problem is going on within the team or something that needs fixing, that’s because they probably are in reactive management mode.
Often, being a manager means putting out fires. That’s not what they want to do with their time, but it’s easy for them to get overwhelmed if problems start to build up.
By taking some time to learn more about them and what their job is like, you can help them in countless ways. You can better understand which of your responsibilities is most important to them, help prevent fires from you or your team, and be one less problem stressing them out.
At the least, if you take this approach, they’ll appreciate that someone on their team took the time to ask, “How can I help?” instead of being a source of problems.
Take the time to understand your manager and you’ll have a better relationship with them because of it.
Further Reading: To learn more about developing empathy for your manager to improve your relationship with them, read: How to Develop More Empathy for Your Manager to Better Manage Up and Get What You Want
2) Ask (more of) the right questions
Asking the right questions is one of the single best ways to manage up.
That’s because you can learn all kinds of things with good questions, including:
- Understand how they think and what they respond to
- Find out their priorities and motivations
- Anticipate what they want and need
- Learn their Task Relevant Maturity on your current projects
- Find out more about them personally to develop rapport & empathy
And where should you ask these? Your one on ones with them.
Your regular one on ones are a great time to ask all kinds of questions and put in the work to build your relationship with them. It’s private, dedicated time where you can really dig into these topics and make progress on them
And if they’re not sticking to your one on ones, or aren’t doing them at all, use the tips here: How to Convince Your Boss to Start 1 on 1s with You.
Your one on ones are designed to be a safe space where you can ask questions, so your manager should expect and welcome them. Make the most of this time and learn everything you can about your manager and what they need from you.
Further reading: To make the most of your one on ones with your manager, read: 7 Essential Tips for Effective 1 on 1 Meetings with Your Manager
So what, specifically should you ask your manager?
Ask them questions like…
- Questions to understand your manager’s goals and priorities:
- “What are some things I could do better or differently to help you succeed?”
- “Here are my top X priorities. Do these align with your priorities?”
- Questions to understand how your manager likes to work:
- “What have team members that frustrated you or were challenging to work with done or failed to do?”
- “What have your best team members you’ve enjoyed working with done when working with you that you liked?”
- Questions to anticipate what your manager wants:
- “If I need help with something, what’s the best way to get your input or support on something?” (Good for hands-off managers.)
- “What’s one thing I could do differently or better that would make your life easier?”
However, don’t stop here. Think of your own questions you can ask, including anything that will help you work with your manager more effectively, make their life easier, get you the support and resources you need to do your best work, and get to know them in general.
The more you ask, the easier it will get to ask again. They’ll come to expect it and you’ll become more confident and comfortable in doing so.
To learn more great questions you can ask your manager, read: 18 Questions to Ask Your Manager to Improve Your Relationship and Better Manage Up.
3) Consider their Task Relevant Maturity
Do you know what your manager’s Task Relevant Maturity is as it relates to your current project?
“How often you monitor should not be based on what you believe your subordinate can do in general, but on his experience with a specific task and his prior performance with it – his task relevant maturity.
…as the subordinate’s work improves over time, you should respond with a corresponding reduction in the intensity of the monitoring.”
In the last point, we talked about several questions you can use to help you better manage up.
There’s another pair of questions you can ask to help you get a better idea of their Task Relevant Maturity (TRM):
- What part of my work are you most comfortable and familiar with?
- What parts of my work are things you haven’t done as much yourself?
Why is this important?
The less familiar your manager is with a particular task you do, the more likely there are to be problems for you:
- Understanding the difficulty level of requests to you.
- Appreciating work that was really hard for you or your team.
- Showing interest and support for that project or task.
Make sure to let them know what you need most to be successful in these kinds of tasks and anything else you need for support. Also, spend more time helping them understand this work, so they can better appreciate you and your team’s efforts going forward.
This will give them a better idea of what they can do to support you despite possibly having low TRM on the task you’re working on. It will also help raise their TRM over time, further improving your relationship with them.
To learn more about Task Relevant Maturity, read:
- The Most Important Aspect of Task Relevant Maturity Many Leaders Forget
- The Most Important Management Concept You’re Missing: Task Relevant Maturity
Managing up is never easy.
However, as Crowley, Miller, and Ellenbogen showed us today, if you communicate openly, ask the right questions, and think from the perspective of your manager, you’re bound to have more success.
To learn more about managing up effectively, check out some of our other posts to help you:
- How to Develop More Empathy for Your Manager to Better Manage Up and Get What You Want
- 18 Questions to Ask Your Manager to Improve Your Relationship and Better Manage Up
- 7 Essential Tips for Effective 1 on 1 Meetings with Your Manager
- The Most Important Aspect of Task Relevant Maturity Many Leaders Forget
- The Most Important Management Concept You’re Missing: Task Relevant Maturity
And if you want to be the manager that creates the fewest concerns for your boss, then being a great manager yourself is one of the best ways to do so. Lighthouse is purpose-built to help you be a great manager who motivates and gets the most from their teams.
What advice do you have for others managing up?
Frequently Asked Questions
How do you manage up effectively?
There’s a lot you can do to manage up more effectively, including:
– Developing empathy for your manager by putting yourself in their shoes
– Asking good questions, like “What’s one thing I could do differently or better that would make your life easier?”
– Considering their Task Relevant Maturity and communicating what you’ll need from them to do your job effectively
Learn more in depth approaches to more effectively manage up here.
Why is managing up important?
Your manager is the person who decides on your promotions, raises, performance reviews, projects assigned, and more. There are few relationships that have a greater impact on your work life.
By making the effort to be great at managing up, you’re able to improve the working relationship with your manager. You’ll also then enjoy work more. By improving communication and helping them do their job, you’re really helping yourself, because they’re the person who most influences your career and financial success.
What does “manage up” mean?
Managing up is the practice of working better with your manager. That includes doing things that will make their life easier, allow you to stay on the same page with them, and help you look good in their eyes.
To manage up well, you are understanding their world view and finding ways to work better together. It’s a key investment to your career success, as your manager can dictate your promotions, raises, performance reviews, and projects assigned to you.