How to Break the Vicious Cycle of Reactive Management

Break the Cycle of Bad, Reactive Management

In our interrupt driven society it is easy to get drawn into the trap of reactive management. It can even feel good, because you’re being so “responsive” and “available” by letting team members ping you any time and always responding right away. You can sit for hours in email doing your best to keep up […]

Break the Cycle of Bad, Reactive Management
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How to Make the Most of Every Manager’s Secret Weapon

Good coaching is a critical part of one on ones

There’s a tool at the disposal of every manager in the world that is the key to solving many of their most pressing problems. But like a swiss army knife being used as a hammer, most managers are wasting this tool by only using it to a small fraction of it’s potential. That multi-tool is […]

Good coaching is a critical part of one on ones
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5 Reasons Why Having One on Ones Once a Month is Not Enough

So you’re having one on ones. Great. You’ve taken an important step in being a good manager for your people. But having the meeting is just the first step in being effective. You need to follow through on what’s discussed and stay out in front of the problems and opportunities that come up. Like any […]

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The 3 Key Mindsets of Great Managers

Peter Drucker on management vs Leadership

When you take the leap from individual contributor to managing a team, a lot changes. Your day to day is suddenly filled with meetings and you become accountable for not just yourself, but the results of everyone on your team.  Unfortunately, many of the skills you learned in being great at your own job do […]

Peter Drucker on management vs Leadership
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5 Ways to be a Better Manager in 5 Minutes or Less

In just 5 minutes you could be a better manager

Being a manager is tough. You’re constantly in meetings, putting out fires, and dealing with people and projects competing for your attention.  As you become more reactive to these things, it becomes harder to do the things you know you should do. Often, it’s small, meaningful gestures that have the greatest impact. Think about how […]

In just 5 minutes you could be a better manager
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Why Your Customer Success Team is Your Secret Recruiting Weapon

Your Recruiting Secret Weapon: Customer Success

Much has been written about how Support, aka Customer Success, teams can be critical to the success of your company. A great Customer Success team will delight and help retain your customer base, turning difficult situations into moments of happiness for your customers. They’ll improve your bottom line and your brand, all while dealing with […]

Your Recruiting Secret Weapon: Customer Success
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Why you might be doing one on ones wrong and what to do about it

Do you cancel your one on ones often? Are you “super efficient” and get them done in 15 minutes? Do you have one on ones less than once a month with each report? If answered “yes” to any of those, then you’re doing your one on ones wrong. Here’s why. What you don’t know will hurt you. Is […]

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Why don’t we reward good managers?

We all know management is important, and yet, it has not changed the largely dismal outlook of management: 70% of American workers are disengaged. Poor management is largely to blame. People don’t leave companies, they leave bad managers. As I’ve spoken to managers and employees, it’s amazing how often I hear about managers that ignore […]

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