Why Your Customer Success Team is Your Secret Recruiting Weapon

Your Recruiting Secret Weapon: Customer Success

Much has been written about how Support, aka Customer Success, teams can be critical to the success of your company. A great Customer Success team will delight and help retain your customer base, turning difficult situations into moments of happiness for your customers. They’ll improve your bottom line and your brand, all while dealing with […]

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Why you might be doing one on ones wrong and what to do about it

Do you cancel your one on ones often? Are you “super efficient” and get them done in 15 minutes? Do you have one on ones less than once a month with each report? If answered “yes” to any of those, then you’re doing your one on ones wrong. Here’s why. What you don’t know will hurt you. Is […]

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Why don’t we reward good managers?

We all know management is important, and yet, it has not changed the largely dismal outlook of management: 70% of American workers are disengaged. Poor management is largely to blame. People don’t leave companies, they leave bad managers. As I’ve spoken to managers and employees, it’s amazing how often I hear about managers that ignore […]

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