What every manager can learn from anonymous app, Secret

People notice when you don't notice their hard work

As a manager, you’re often playing a guessing game. You’re asking yourself questions like: What are my people really thinking? Why did they just do what they did? Do they really understand what I meant to convey? It can all feel like a big secret to you. What if you could see the secret thoughts […]

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10 Things Every Employee Should Know About Their One-on-Ones

Ben Horowitz devotes an entire chapter in his book to the importaance of one-on-ones

Much has been written here and all over the web about what managers need to know about one-on-ones and why they must have them. But what about when you’re an employee? Being new to one-on-ones, wondering what to expect, and wanting to know what you can do to make the most of them applies to […]

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How to Break the Vicious Cycle of Reactive Management

Break the Cycle of Bad, Reactive Management

In our interrupt driven society it is easy to get drawn into the trap of reactive management. It can even feel good, because you’re being so “responsive” and “available” by letting team members ping you any time and always responding right away. You can sit for hours in email doing your best to keep up […]

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How to Make the Most of Every Manager’s Secret Weapon

Good coaching is a critical part of one on ones

There’s a tool at the disposal of every manager in the world that is the key to solving many of their most pressing problems. But like a swiss army knife being used as a hammer, most managers are wasting this tool by only using it to a small fraction of it’s potential. That multi-tool is […]

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5 Reasons Why Having One on Ones Once a Month is Not Enough

So you’re having one on ones. Great. You’ve taken an important step in being a good manager for your people. But having the meeting is just the first step in being effective. You need to follow through on what’s discussed and stay out in front of the problems and opportunities that come up. Like any […]

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The 3 Key Mindsets of Great Managers

Peter Drucker on management vs Leadership

When you take the leap from individual contributor to managing a team, a lot changes. Your day to day is suddenly filled with meetings and you become accountable for not just yourself, but the results of everyone on your team.  Unfortunately, many of the skills you learned in being great at your own job do […]

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5 Ways to be a Better Manager in 5 Minutes or Less

In just 5 minutes you could be a better manager

Being a manager is tough. You’re constantly in meetings, putting out fires, and dealing with people and projects competing for your attention.  As you become more reactive to these things, it becomes harder to do the things you know you should do. Often, it’s small, meaningful gestures that have the greatest impact. Think about how […]

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Why Your Customer Success Team is Your Secret Recruiting Weapon

Your Recruiting Secret Weapon: Customer Success

Much has been written about how Support, aka Customer Success, teams can be critical to the success of your company. A great Customer Success team will delight and help retain your customer base, turning difficult situations into moments of happiness for your customers. They’ll improve your bottom line and your brand, all while dealing with […]

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10 Essential Tips for Managing Remote Employees

Remote Employees love swag for the whole family

In today’s global economy there are skilled people around the world that can help you build your company.  With the competitiveness in hiring talented people in tech epicenters, it becomes all the more enticing to hire people in other cities, states and countries to join your team. Adding these remote employees to your team present […]

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